Technology???

What do we mean by "Technology"?
These thoughts arose after dealing with a customer who "threw a wobbly" as we say in the industry (yes, I've been doing this for 30-something years) because she forgot to push the color copy button on our photocopier, and hence wasted her money. This of course was, in turn, the fault of the copier, the person using it before her, and the two staff members who had tried to help her. She later apologised, explaining that she was not good with "technology".
We all use telephones, mobiles, tv, CD & DVD players, toasters, microwaves etc etc......and we don't stop to think that these are also "technology", so why the fairly common panic, when we meet someting new?
Yes I have been guilty of this myself...on first encountering the ticket machines at the station for example, but now have learned that a few deep breaths and a look at the instructions can help quite a bit! Maybe it's the fact that at the station you know you are on your own, but in the Libary there are always kind friendly staff to help you out.
Anyway, here I am starting to have fun with this blogging etc, and the next post will be all about my adventures with Flickr.